F.A.Q & Contact

Foire aux questions

How can I create a client account?

On the home page, click on "LOGIN" at the top right, then on the right pane on "I create an account"

Fill in all the requested elements without forgetting anything ... then click on "Validate my information" at the bottom of the page.

You can then connect by clicking again on "CONNECTION" at the top right of the home page and this time, on the left pane "You have an account! Connect"

Enter your email address and password.

As soon as you are connected "CONNECTION" is transformed into "MY ACCOUNT"

How can I empty my client basket?

On the home page www.pages.fr, log in with your credentials.

Click on "CART" at the top right

Then on "EMPTY MY BASKET" to empty the entire basket

or

On the X cross at the end of each item line to delete the item concerned.

How can I access my client account?

To access your customer account, simply click on "MY ACCOUNT" at the top left of our site

How can I consult my loyalty credit?

To access your loyalty credit, simply click on "MY ACCOUNT" at the top of the page, then click on the "+" button in the "My loyalty account" insert.

You will then see how much it is, during which order you have accumulated points and what are the conditions for obtaining a loyalty credit.

 

To use your loyalty credit, all you have to do is go to your cart (when ordering), scroll down to the "Promo code and Loyalty account" insert on the left. Enter your amount in figures (all of your credit can be used or only part of it) in the insert provided for this purpose and then click on the "Apply" button.

How can I consult my orders, get a invoice or follow the delivery of my package?

To view your orders, simply click on "MY ACCOUNT" at the top of the page, then click on the "+" button in the "My orders" insert.

All the history of your Pagès orders then appears. This is also where you can get an invoice and track the delivery of your package.

Where can I get information about my customer benefits (sponsorship, loyalty)?

To view your customer benefits such as those linked to sponsorship or loyalty, simply click on "MY ACCOUNT" at the top of the page.

Your customer account then appears.

The sponsorship and loyalty conditions are indicated in the inserts provided for this purpose. For more information on your personal benefits, simply click on the "+" button on each of the inserts.

Where can I consult or modify my addresses and client information?

To view or modify your contact details, simply click on "MY ACCOUNT" at the top of the page, then click on the "pen" pictogram in the "My addresses" box.

Click on the pictogram of the pen to modify your address. Click on the "New address" button to add a new address to your Pagès customer account.

 

To view or modify your customer information, simply click on "MY ACCOUNT" at the top of the page, then click on the "pen" pictogram in the "My profile" insert. Modify your customer information here directly and click on the “Validate my information” button to save any modification.

How to subscribe to Pagès' newsletter?

To subscribe to the brand's newsletter, all you have to do is click on "MY ACCOUNT" at the top of the page, then click on the "Subscribe" pictogram in the "Newsletter" insert.

A new page appears and allows you to enter your email address.You must click on the "Send" button to send us your address and receive our news.

How to use a promotional code?

To use a promotional code, all you have to do is go to your basket (when placing an order), scroll down to the "Promo code and Loyalty account" insert on the left.

Enter your code in the box provided for this purpose and click on the "Apply" button.

How can I see if my promotions are working?

The promotions you benefit from (personal promotional code or current offers on the site) are visible in the basket summary or in the basket by crossed out prices when it concerns a price reduction on a single product or in a summary insert of the total order / promotions. The latter is displayed just below the basket detail.

 

If the promotions are not displayed, it is because they are the subject of specific conditions of use (cannot be combined with other current promotions, require the addition to the basket of several quantities or of another article specific, etc.). Each promotion validity condition (excluding personal promotional codes) is indicated on the home page in the scrolling visual carousel.

Where do you deliver?

We deliver in mainland France and in Europe: Germany, Belgium, Netherlands, Luxembourg, Austria, United Kingdom, Spain (excluding specific territories), Portugal (excluding specific territories), Ireland, Italy.

You can find more information on our delivery costs in our general sales conditions.

Is it possible to deliver in relay points?

Delivery is possible at a relay point and at home. The selection of the relay point closest to you is done in step 2 "Delivery" of your order.

Relay point delivery is only available in mainland France.

How can I track my order?

To track your orders, simply click on "MY ACCOUNT" at the top of the page, then click on the "+" button in the "My orders" insert.

All the history of your Pagès orders then appears. This is where you can obtain information about the delivery of your package, via the "Delivery tracking" button which redirects you to our partner's site.

What are the delivery delays?

PAGES uses the services of La Poste for all its shipments.

Deliveries are made in mainland France within 6 working days of receipt of the order.

It is generally observed that an order placed before noon is delivered within 3 working days (excluding Saturdays, Sundays and public holidays).

Why aren't your tea bags non-nominative of the product?

This situation is temporary. Non-nominative bags currently allow us to better manage internally the change of bag material: we have replaced our plastic bag with a paper bag that is more respectful of the environment.

Are all your products organic?

All our products are 100% organic certified, and have been since 2014!

Why don't you offer Pagès' boxes anymore?

The gifts offered on the website can change according to our stocks and the products that we have the possibility of promoting.

The Pagès box sets sometimes replace the usual cups and jars, but unfortunately we cannot offer it all year long!

What conditioning do you propose?

We produce tea and herbal tea in tea bags. Each box contains 20 tea bags, for 20 delicious Pages' moments!

 

Are your packaging components recyclable?

 

Our cardboard cases are recyclable.

This is also the case of our paper bag packaging.

Our tea bags, made of filter paper, can be thrown into the classic trash once infused.

Our cardboard labels (attached to the bag by a thread) can also be placed in a conventional trash can.

The product is not available

Our products are sometimes victims of their success and the speed of their replenishment depends on several factors. At each break, we do our best to get the product back to you as quickly as possible.

In a second case, some of the unavailable products are not replaced after a few weeks. This is because they are being deleted and are no longer in our catalog.

Is it possible to receive free sample products?

Unfortunately, we are not able to send product samples on request.

However, you can choose 3 free samples of Pagès tea and infusions with each order!

How can I get a list of point of sales?

To obtain a list of our points of sale, please contact us directly via the contact form below.

Contact us

PAGÈS, thé & infusions

Route des Estreys 43000 Puy-en-Velay